I’m revisiting my earlier blog commentary on committing to The Process. The Process is the series of steps you take to deliver your products or services on time, cost and quality.

Just because of a pandemic, doesn’t mean you waiver on your commitment to The Process. In fact, you need to review The Process and modify it for anything resultant from changing economic trading conditions.

I call this The Process 2.0

Here are some factors to be considered and questions to ask yourself in updating The Process 2.0

Review your business strategy in light of current trading conditions. What tweaks or modifications are needed?

Remember that you are playing the ‘long-game’ in business and that you will endure.

Review your competitive edge and your deliverables under your product or service model.

Review The Rules. What are the Do’s & Don’ts? Have they changed? If so, update The Rules.

If lead times have changed, update all parties and amend terms.

Pricing and cashflow may need to be modified within your business model.

Client volumes or scopes may have been changed.

What is ‘on hold’ or cancelled? What implications does this have on your current business model?

What can be done to maximize customer loyalty and retention?

How can you add value to the customer experience?

What steps in The Process 2.0 can be modified, removed or added to improve your ability to deliver your products or services on time, cost and quality?

Update The Process 2.0 for these changes.

Be agile and proactive in creating The Process 2.0

Don’t hide, cheat yourself or be dormant.

If The Process 2.0 is the same as The Process 1.0, you haven’t done the work.

I write blogs just like this one on productivity and human development fortnightly. If you'd like it delivered straight to your inbox head to https://darrenkbourke.com/the-fourth-moon-blog and let me know your email.

Email me at darren@darrenkbourke.com to schedule a meeting (at no cost or obligation) to discuss how I can help you re-platform from crisis this year.