I encourage you to introduce a Customer Care Model. The Customer Care Model plans the frequency and activities or ‘touch points’ you make with customers throughout the year. Discover how it can help you analyse customers now.
Implementing business strategy needs to be fluid. It rarely works immediately. Strategy is tricky. The key is to not get stressed and lose motivation when it doesn’t stick the first time. Adopt the Goldilocks Principle.
A significant controllable to business success is your psychological game – what happens between the ears. Business is not for the feint-hearted. It takes courage to wake up each day and embrace the challenges that your business throws at you. When facing challenges, I find it useful to split them intro Controllables & Uncontrollables.
You’ve written your strategy, set up your admin and accounting software. You’ve established some business systems and created a series of documents and spreadsheets to record your progress. You feel fit. But fitness won’t cut it, you need to establish Business Match Fitness.